Frequently Asked Questions
Everything you need to know about shopping with Cheeky Plum.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During major sales or new collection launches, processing may take up to 7 business days.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Each product page includes a detailed size chart. Since our styles range from vintage-inspired dresses to knit sets, we recommend measuring your child and comparing it to our specific garment measurements for the best fit.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.
How should I care for my Cheeky Plum garments?
To keep your items looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions can also be found on the inner tag of each garment.